Shipping policy

 

Shipping Policy

Sample Orders: 

1. Sample orders are sent out via Royal Mail or by Courier service.
2. Only 1 x sample per product per customer and or household is allowed for free delivery.
3. Placing multiple sample orders using different names and/or addresses i.e to friends/neighbours is also not allowed for free delivery, any such orders will be cancelled and refunded.
4. Additional delivery charges may apply when ordering other products with Samples.
5. Certain areas may be limted to 2kg total weight for free sample delivery. Additional charges may apply if weight exceeds 2kg.

1. Delivery Options and Prices: Delivery options and prices are available at checkout, calculated based on weight and delivery postcode. Some options may not be available in certain areas.
2. Delivery Services:
   • Sample Delivery: Free.
   • Courier Service up to 25kg.
   • Over 25kg Kerbside delivery.
3. Sample Orders: Sent via Royal Mail or Courier. Only one free sample per product per customer or household. Additional charges may apply for multiple samples or other products.
4. Orders up to 25kg: Wrapped and sent out by courier service. A delivery date is displayed at checkout.
5. Orders Over 25kg or Large Format Tiles: Packed and delivered on pallets using a pallet truck. Customers should arrange for placement and storage. A delivery date is displayed at checkout (excluding samples).
6. Delivery Options:
   • Standard delivery: 4 Working Days.
   • Express: 3 Working Days.
   • Priority: 2 Working Days.
7. Bathroom Furniture & Accessories: Some items are available only for Click & Collect or may be delivered directly from the manufacturer. Delivery days may be limited.
8. Additional Information: Delivery days/hours are Monday-Friday, excluding weekends. Orders placed after 3pm will be processed the next working day. Extra charges may apply for certain postcodes.